Content Directory

Hyperlinks to each of the lab exercises and demos are listed below.

Labs

Module Lab
Describe the foundations of Dynamics 365 customer engagement apps Learning Path 1 - Lab 1.1: Work with customer engagement apps
Describe shared activities and integration options in Dynamics 365 customer engagement apps Learning Path 1 - Lab 1.2: Manage Customers and Activities
Explore Dynamics 365 Customer Insights - Journeys Learning Path 2 - Lab 2.1: Create a simple customer journey
Explore Dynamics 365 Sales Learning Path 3 - Lab 3.1: Create and manage an opportunity in Dynamics 365 Sales
Explore Dynamics 365 Customer Service Learning Path 4 - Lab 4.1: Create and manage cases in Dynamics 365 Customer Service

Demos

Module Demo
Learn the Fundamentals of Dynamics 365 Field Service Demo: Asset Management and Connected Field Service
Learn the Fundamentals of Dynamics 365 Customer Service Demo: Connected Customer Service
Learn the Fundamentals of Dynamics 365 Field Service Demo: Creating Purchase Orders
Learn the Fundamentals of Dynamics 365 Marketing Demo: Customer Insights
Learn the Fundamentals of Dynamics 365 Customer Service Demo: Customer Service Insights
Learn the Fundamentals of Dynamics 365 Customer Service Demo: Customer Service Scheduling
Learn the Fundamentals of Dynamics 365 Marketing Demo: Customer Voice
Learn the Fundamentals of Dynamics 365 Sales Demo: Dynamics 365 Sales Insights
Learn the Fundamentals of Dynamics 365 Customer Service Demo: Omnichannel for Customer Service
Learn the Fundamentals of Dynamics 365 Sales Demo: Working with Dynamics 365 Sales
Learn the Fundamentals of Dynamics 365 Customer Service Demo: Working with Dynamics 365 Customer Service
Learn the Fundamentals of Dynamics 365 Field Service Demo: Working with Dynamics 365 Field Service
Learn the Fundamentals of Dynamics 365 Customer Insights Demo: Working with Dynamics 365 Customer Insights
Learn the Fundamentals of Dynamics 365 Sales Demo: LinkedIn Sales Navigator