Learning Path 3 - Module 1: Explore Dynamics 365 Sales

Practice Lab 3.1 - Create and manage an opportunity in Dynamics 365 Sales

Objectives

During this exercise, you will manually be creating a lead for Jane Anderson. Jane works for a company called Jim works for a company called ABC Consulting. Not only will you be capturing the lead information in the system, but you will be leveraging the tools available in Dynamics 365 Sales to qualify the lead as an opportunity and work it through closing the opportunity.

Lab Setup

  • Estimated Time: 20 minutes

Instructions

  1. If is not open already, open the Dynamics 365 Sales Hub application.

  2. Using the navigation on the left side of the screen, select Leads.

  3. On the My Open Leads view, select the New button to create a new lead.

  4. Complete the Lead information as follows:

    • Topic: Wants to upgrade their existing equipment (Your initials)

    • First Name: Jane

    • Last Name: Anderson (Your Initials)

    • Job Title: CEO

    • Business Phone: 888-555-6767

    • Email: JaneA(Your initials)@sample.com

    • Company: ABC Consulting (Your initials)

    • Street 1: 1987 191st Ave N

    • City: Fargo

    • State/Province: ND

    • Zip/Postal Code: 58102

  5. Select the Save button to save the Lead and leave it open.

  6. On the Lead to Opportunity sales process, select the Qualify stage.

  7. Complete as follows:

    • Purchase Timeframe: Immediate

    • Estimated Budget: $50,000

    • Purchase Process: Committee

  8. Close the Qualify stage fly-out.

  9. On the Command bar, select the Qualify button.

    Note: If you do not see the Qualify button, select the More Commands button (Looks like three vertical dots).

    The system will close the Lead record and create a new Opportunity record. Notice that the Lead to Opportunity business process flow has automatically been advanced to the Develop stage.

  10. On the Opportunity Header at the top of the record, select the down arrow next to the Owner field.

  11. Complete as follows:

    • Est. Close Date: Two days from today

    • Est Revenue: $50,000

  12. In the Stakeholders sub-grid, notice that Jane Anderson (Your Initials) is already defined as a stakeholder.

  13. On the Sales Team sub-grid, select the Vertical Ellipsis. From the menu that appears select New Connection.

  14. Search for and choose your user record. Once completed, select the Add button.

  15. On the Competitors sub-grid, select the Vertical Ellipsis (look like three vertical dots). From the menu that appears select Add Existing Competitor.

  16. On the Lookup Record screen, select New Record, and then select Competitors.

  17. On the Quick Create: Competitor form, set the Name field to Coho Technologies (Your Initials).

  18. Select the Save and Close button.

  19. Coho Technologies should be selected in the lookup record window. Click the Add button to finish adding the competitor.

  20. On the Lead to Opportunity business process flow, select the Develop stage.

  21. Complete as follows:

    • Identify Stakeholders: completed

    • Identify Competitors: completed

  22. Select the Next Stage button to advance to the Propose stage.

  23. On the Propose stage, mark all four tasks as completed. Select Next Stage.

  24. On the Close stage, mark all tasks as completed.

  25. Select the Finish button on the business process flow.

Now that you have completed the business process, you need to close the opportunity.

  1. On the Command Bar of the opportunity, select the Close as Won button.

  2. On the Close Opportunity dialog, select the OK button to finish closing the opportunity record.