| Module 0: Course introduction |
Lab 0: Validate lab environment (5 minutes) |
| Module 1: Configure Field Service |
Lab 1: Configure Field Service (10 minutes) |
| Module 1: Configure Field Service |
Lab 2: Skills and characteristics (20 minutes) |
| Module 1: Configure Field Service |
Lab 3: Creating resources (20 minutes) |
| Module 2: Manage Work Orders |
Lab 4: Incident types (15 minutes) |
| Module 2: Manage Work Orders |
Lab 5: Work order management (50 minutes) |
| Module 2: Manage Work Orders |
Lab 6: Agreements (20 minutes) |
| Module 2: Manage Work Orders |
Lab 7: Inspections (15 minutes) |
| Module 3: Schedule and dispatch work orders |
Lab 8: Managing schedules (15 minutes) |
| Module 3: Schedule and dispatch work orders |
Lab 9: Configure Schedule Boards (10 minutes) |
| Module 4: Field Service mobile app |
Lab 10: Field Service mobile app (30 minutes) |
| Module 5: Inventory |
Lab 11: Inventory (10 minutes) |
| Module 6: Customer assets and connected devices |
Lab 12: Customer assets (25 minutes) |