This page lists lab exercises associated with the Microsoft skilling course MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases on Microsoft Learn.

Labs

M01: Empower workforce copilot executives (316 min)

Lab Level Duration
Lab Setup: 200 44 minutes
Exercise 1: Synthesize communication insights across Microsoft Team 200 12 minutes
Exercise 1, Task 1: Use Copilot Chat in Teams to synthesize communications for a project 100 24 minutes
Exercise 1, Task 2: Use Copilot in a Teams chat session to summarize a project discussion 100 22 minutes
Exercise 1, Task 3: Use Copilot Chat in Teams to collect cross-project insights 100 20 minutes
Exercise 1, Task 4: Use Copilot in Teams to prepare an executive summary 100 24 minutes
Exercise 2: Drive business outcomes using Microsoft 365 Copilot 200 12 minutes
Exercise 2, Task 1: Use Copilot in Word to create an executive briefing report 100 32 minutes
Exercise 2, Task 2: Use Copilot in Excel to perform budget forecast analysis 100 30 minutes
Exercise 2, Task 3: Use the AI Project Manager agent in Planner to create a new project plan 100 36 minutes
Exercise 2, Task 4: Create a Northwind Business Insights agent 100 44 minutes
Exercise 2, Task 5: Use the Northwind Business Insights Agent to answer executive questions 200 16 minutes

M02: Empower workforce copilot sales (360 min)

Lab Level Duration
Lab Setup: 100 44 minutes
Exercise 1: Accelerate market growth using Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use the Researcher agent to analyze your competitors and identify industry trends 100 10 minutes
Exercise 1, Task 2: Use Microsoft 365 Copilot Chat to conduct market research 100 32 minutes
Exercise 1, Task 3: Use Copilot in Word to create a sales proposal 100 26 minutes
Exercise 1, Task 4: Use Copilot in Outlook to personalize your outreach 100 46 minutes
Exercise 2: Automate sales proposal responses using Microsoft 365 Copilot 200 12 minutes
Exercise 2, Task 1: Use Copilot in Word to generate a standard RFP response template 100 30 minutes
Exercise 2, Task 2: Use Copilot in Excel to analyze historical RFP data 100 28 minutes
Exercise 2, Task 3: Use Copilot Studio to build an RFP response agent 100 62 minutes
Exercise 2, Task 4: Use Copilot in Teams to collaborate on refining the RFP response agent 100 28 minutes
Exercise 2, Task 5: Use Copilot Studio to update the instructions for the RFP response agent 300 30 minutes

M03: Empower workforce copilot it (305 min)

Lab Level Duration
Lab Setup: 100 44 minutes
Exercise 1: Streamline IT project planning with Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot Chat to define the project framework 100 36 minutes
Exercise 1, Task 2: Use Copilot in Whiteboard to identify potential risks 100 54 minutes
Exercise 1, Task 3: Use Copilot in PowerPoint to create an executive presentation 100 5 minutes
Exercise 2: Transform feature launches and adoption using Microsoft 365 Copilot 200 12 minutes
Exercise 2, Task 1: Use Microsoft 365 Copilot Chat to identify upcoming Microsoft 365 features 100 26 minutes
Exercise 2, Task 2: Use Copilot in Viva Engage to draft a post about upcoming features 100 34 minutes
Exercise 2, Task 3: Use Microsoft 365 Copilot Chat to create best practice tips 100 20 minutes
Exercise 2, Task 4: Use the Surveys agent to create a feedback survey 200 26 minutes
Exercise 2, Task 5: Use the Analyst agent to analyze survey results 100 36 minutes

M04: Empower workforce copilot marketing (368 min)

Lab Level Duration
Lab Setup: 100 44 minutes
Exercise 1: Transform market research into an actionable campaign using Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot Studio to create a Market Research Agent 100 40 minutes
Exercise 1, Task 2: Use the Market Research Agent to synthesize market intelligence 100 24 minutes
Exercise 1, Task 3: Use Copilot’s Analyst agent to generate strategic recommendations 100 60 minutes
Exercise 1, Task 4: Use Copilot in Loop to create a launch campaign plan 100 24 minutes
Exercise 2: Develop a new marketing campaign using Microsoft 365 Copilot 200 12 minutes
Exercise 2, Task 1: Use Copilot in Word to consolidate multiple market reports 100 30 minutes
Exercise 2, Task 2: Use Copilot in Excel to analyze a marketing spreadsheet 100 58 minutes
Exercise 2, Task 3: Use Copilot’s Idea Coach agent to generate creative campaign concepts 100 36 minutes
Exercise 2, Task 4: Use Copilot’s Writing Coach agent to draft promotional campaign announcements 100 28 minutes

M05: Empower workforce copilot finance (321 min)

Lab Level Duration
Lab Setup: 200 44 minutes
Exercise 1: Optimize financial reporting and acquisition modeling using Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot in Excel to analyze new product line COGS 100 44 minutes
Exercise 1, Task 2: Use Copilot in Teams to summarize meeting notes 200 32 minutes
Exercise 1, Task 3: Use Copilot Chat to analyze a potential acquisition 100 22 minutes
Exercise 1, Task 4: Use Copilot in Excel to model What-If scenarios 100 42 minutes
Exercise 2: Streamline contract analysis and negotiation using Microsoft 365 Copilot 200 12 minutes
Exercise 2, Task 1: Use Microsoft 365 Copilot Chat to evaluate vendor contracts 200 38 minutes
Exercise 2, Task 2: Use Copilot in PowerPoint to create an executive presentation 100 5 minutes
Exercise 2, Task 3: Use Copilot in Loop to turn insights into actionable content 100 36 minutes
Exercise 2, Task 4: Use Copilot in Outlook to create an email that requests feedback 100 34 minutes

M06: Empower workforce copilot hr (366 min)

Lab Level Duration
Lab Setup: 100 44 minutes
Exercise 1: Deliver manager insights with Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot in Excel to identify key manager metrics 100 48 minutes
Exercise 1, Task 2: Use Copilot in Excel to generate a Manager Summary report 100 26 minutes
Exercise 1, Task 3: Use Copilot in Outlook to communicate findings to HR leadership 100 48 minutes
Exercise 1, Task 4: Use Copilot in Loop to facilitate collaborative manager development planning 100 36 minutes
Exercise 2: Empower employees with an HR self-service agent 200 12 minutes
Exercise 2, Task 1: Create an HR self-service agent for company employees 200 48 minutes
Exercise 2, Task 2: Use Viva Engage to announce the new HR self-service agent 100 44 minutes
Exercise 2, Task 3: Ask the HR self-service agent questions about HR policies 200 22 minutes
Exercise 2, Task 4: Use the Researcher agent to gather employee relocation insights 100 26 minutes

M07: Empower workforce copilot operations (456 min)

Lab Level Duration
# Lab Setup: 100 44 minutes
Exercise 1: Streamline operational initiatives using Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot in Whiteboard to brainstorm project plan ideas 100 70 minutes
Exercise 1, Task 2: Use Copilot in Word to compare operational reports 100 28 minutes
Exercise 1, Task 3: Use Copilot in PowerPoint to create an executive presentation 100 52 minutes
Exercise 1, Task 4: Use Microsoft 365 Copilot Chat to prepare for vendor engagement 100 40 minutes
Exercise 2: Manage a facility expansion project with Microsoft 365 Copilot 200 12 minutes
Exercise 2, Task 1: Use Copilot in Loop to track construction milestones 100 46 minutes
Exercise 2, Task 2: Use Copilot Studio to build a Facility Expansion FAQ agent 100 48 minutes
Exercise 2, Task 3: Ask the Facility Expansion FAQ agent questions about the expansion project 200 24 minutes
Exercise 2, Task 4: Use Copilot in OneNote to update safety protocols 100 40 minutes
Exercise 2, Task 5: Use Copilot in Outlook to email the safety procedure changes to Operations staff 100 40 minutes

M08: Empower workforce copilot communications (379 min)

Lab Level Duration
Lab Setup: 100 44 minutes
Exercise 1: Drive engagement with a unified communication strategy using Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot in Word to develop a strategic communication brief 100 48 minutes
Exercise 1, Task 2: Use Copilot’s Researcher agent to identify external trends and proof points 200 38 minutes
Exercise 1, Task 3: Use Copilot in Excel to analyze communication metrics 200 48 minutes
Exercise 1, Task 4: Use Copilot in PowerPoint to create an executive presentation 100 5 minutes
Exercise 2: Develop an employee centered communication experience using Microsoft 365 Copilot 200 12 minutes
Exercise 2, Task 1: Use Viva Engage to create a company-wide announcement 100 44 minutes
Exercise 2, Task 2: Use Copilot Chat to prepare for a town hall meeting 200 48 minutes
Exercise 2, Task 3: Use the Ideas Coach agent to generate campaign ideas and a channel map 100 32 minutes
Exercise 2, Task 4: Use Copilot Studio to create an FAQ Assistant agent 200 48 minutes

M09: Empower workforce copilot customer service (390 min)

Lab Level Duration
Lab Setup: 100 44 minutes
Exercise 1: Improve customer service efficiency using Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot in Whiteboard to map the ideal customer support journey 100 56 minutes
Exercise 1, Task 2: Use Copilot in Teams to prepare for a client support meeting 100 30 minutes
Exercise 1, Task 3: Use Copilot in OneNote to create a call summary template 100 38 minutes
Exercise 1, Task 4: Use the Copilot Analyst agent to analyze customer support data 100 30 minutes
Exercise 2: Enhance the resolution quality of customer service cases using Microsoft 365 Copilot 100 12 minutes
Exercise 2, Task 1: Use Copilot in Loop to build a troubleshooting checklist 100 40 minutes
Exercise 2, Task 2: Use Copilot in Word and Writing Coach to create a dealer facing response template 100 46 minutes
Exercise 2, Task 3: Use Copilot’s Ideas Coach agent to create a troubleshooting guide 100 42 minutes
Exercise 2, Task 4: Use Copilot Chat and Copilot in Outlook to create a Support Insights email 100 40 minutes
Lab Level Duration
Lab Setup: 100 44 minutes
Exercise 1: Prepare for regulatory response and litigation readiness using Microsoft 365 Copilot 200 12 minutes
Exercise 1, Task 1: Use Copilot Chat to create regulatory legal guidance 100 44 minutes
Exercise 1, Task 2: Use Copilot in Word to summarize a vendor contract 100 34 minutes
Exercise 1, Task 3: Use Copilot Researcher to prepare a regulator facing issue brief 100 34 minutes
Exercise 1, Task 4: Use Copilot Studio to create a Regulatory Inquiry Assistant 200 44 minutes
Exercise 1, Task 5: Ask the Regulatory Inquiry Assistant questions related to an audit 100 20 minutes
Exercise 2: Reform corporate governance and compliance using Microsoft 365 Copilot 300 12 minutes
Exercise 2, Task 1: Use Copilot in Loop to collaborate on updating a company policy 300 52 minutes
Exercise 2, Task 2: Use Copilot in Excel to visualize cross department risk areas 200 44 minutes
Exercise 2, Task 3: Use Copilot in PowerPoint to create a legal presentation 100 5 minutes
Exercise 2, Task 4: Use Copilot in OneNote to create a compliance notebook 100 40 minutes