This page lists lab exercises associated with the Microsoft skilling course MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases on Microsoft Learn.

Labs

M01: Empower workforce copilot executives (248 min)

Lab Level Duration
Exercise 1, Task 1: Use Copilot Chat in Teams to synthesize communications for a project 100 24 minutes
Exercise 1, Task 2: Use Copilot in a Teams chat session to summarize a project discussion 100 22 minutes
Exercise 1, Task 3: Use Copilot Chat in Teams to collect cross-project insights 100 20 minutes
Exercise 1, Task 4: Use Copilot in Teams to prepare an executive summary 100 24 minutes
Exercise 2, Task 1: Use Copilot in Word to create an executive briefing report 100 32 minutes
Exercise 2, Task 2: Use Copilot in Excel to perform budget forecast analysis 100 30 minutes
Exercise 2, Task 3: Use the AI Project Manager agent in Planner to create a new project plan 100 36 minutes
Exercise 2, Task 4: Create a Northwind Business Insights agent 100 44 minutes
Exercise 2, Task 5: Use the Northwind Business Insights Agent to answer executive questions 200 16 minutes

M02: Empower workforce copilot sales (292 min)

Lab Level Duration
Exercise 1, Task 1: Use the Researcher agent to analyze your competitors and identify industry trends 100 10 minutes
Exercise 1, Task 2: Use Copilot Chat to conduct market research 100 32 minutes
Exercise 1, Task 3: Use Copilot in Word to create a sales proposal 100 26 minutes
Exercise 1, Task 4: Use Copilot in Outlook to personalize your outreach 100 46 minutes
Exercise 2, Task 1: Use Copilot in Word to generate a standard RFP response template 100 30 minutes
Exercise 2, Task 2: Use Copilot in Excel to analyze historical RFP data 100 28 minutes
Exercise 2, Task 3: Use Agent Builder to build an RFP response agent 100 62 minutes
Exercise 2, Task 4: Use Copilot in Teams to collaborate on refining the RFP response agent 100 28 minutes
Exercise 2, Task 5: Use Agent Builder to update the instructions for the RFP response agent 300 30 minutes

M03: Empower workforce copilot it (196 min)

Lab Level Duration
Exercise 1, Task 1: Use Microsoft Copilot to define the project framework 100 36 minutes
Exercise 1, Task 2: Use Copilot in Whiteboard to identify potential risks 100 20 minutes
Exercise 1, Task 3: Use Copilot in PowerPoint to create an executive presentation 100 20 minutes
Exercise 2, Task 1: Use Copilot chat to identify upcoming Microsoft 365 features 100 26 minutes
Exercise 2, Task 2: Use Copilot in Viva Engage to draft a post about upcoming features 100 34 minutes
Exercise 2, Task 3: Use Copilot Chat to create best practice tips 100 20 minutes
Exercise 2, Task 4: Use Copilot in Forms to create a feedback survey 200 20 minutes
Exercise 2, Task 5: Use the Analyst agent to analyze survey results 100 20 minutes

M04: Empower workforce copilot marketing (272 min)

Lab Level Duration
Exercise 1, Task 1: Use Agent Builder to create a Market Research Agent 100 40 minutes
Exercise 1, Task 2: Use the Market Research Agent to synthesize market intelligence 100 24 minutes
Exercise 1, Task 3: Use Copilot’s Analyst agent to generate strategic recommendations 100 60 minutes
Exercise 1, Task 4: Use Copilot in Loop to create a launch campaign plan 100 24 minutes
Exercise 2, Task 1: Use Copilot in Word to consolidate multiple market reports 100 30 minutes
Exercise 2, Task 2: Use Copilot in Excel to analyze a marketing spreadsheet 100 30 minutes
Exercise 2, Task 3: Use Microsoft Copilot’s Idea Coach agent to generate creative campaign concepts 100 36 minutes
Exercise 2, Task 4: Use Microsoft Copilot’s Writing Coach agent to draft promotional campaign announcements 100 28 minutes

M05: Empower workforce copilot finance (266 min)

Lab Level Duration
Exercise 1, Task 1: Use Copilot in Excel to analyze new product line COGS 100 44 minutes
Exercise 1, Task 2: Use Copilot in Teams to summarize meeting notes 200 30 minutes
Exercise 1, Task 3: Use Copilot Chat to analyze a potential acquisition 100 22 minutes
Exercise 1, Task 4: Use Copilot in Excel to model What-If scenarios 100 42 minutes
Exercise 2, Task 1: Use Copilot Chat to evaluate vendor contracts 200 38 minutes
Exercise 2, Task 2: Use Copilot in PowerPoint to create an executive presentation 100 20 minutes
Exercise 2, Task 3: Use Copilot in Loop to turn insights into actionable content 100 36 minutes
Exercise 2, Task 4: Use Copilot in Outlook to create an email that requests feedback 100 34 minutes

M06: Empower workforce copilot hr (230 min)

Lab Level Duration
Exercise 1, Task 1: Use Copilot in Excel to identify key manager metrics 100 30 minutes
Exercise 1, Task 2: Use Copilot in Excel to generate a Manager Summary report 100 26 minutes
Exercise 1, Task 3: Use Copilot in Outlook to communicate findings to HR leadership 100 30 minutes
Exercise 1, Task 4: Use Copilot in Loop to facilitate collaborative manager development planning 100 36 minutes
Exercise 2, Task 1: Create an HR self-service agent for company employees 200 30 minutes
Exercise 2, Task 2: Use Viva Engage to announce the new HR self-service agent 100 30 minutes
Exercise 2, Task 3: Ask the HR self-service agent questions about HR policies 200 22 minutes
Exercise 2, Task 4: Use the Researcher agent to gather employee relocation insights 100 26 minutes

M07: Empower workforce copilot operations (341 min)

Lab Level Duration
Exercise 1, Task 1: Use Copilot in Whiteboard to brainstorm project plan ideas 100 45 minutes
Exercise 1, Task 2: Use Copilot in Word to compare operational reports 100 28 minutes
Exercise 1, Task 3: Use Copilot in PowerPoint to create an executive presentation 100 30 minutes
Exercise 1, Task 4: Use Copilot Chat to prepare for vendor engagement 100 40 minutes
Exercise 2, Task 1: Use Copilot in Loop to track construction milestones 100 46 minutes
Exercise 2, Task 2: Use Agent Builder to build a Facility Expansion FAQ agent 100 48 minutes
Exercise 2, Task 3: Ask the Facility Expansion FAQ agent questions about the expansion project 200 24 minutes
Exercise 2, Task 4: Use Copilot in OneNote to update safety protocols 100 40 minutes
Exercise 2, Task 5: Use Copilot in Outlook to email the safety procedure changes to Operations staff 100 40 minutes

M08: Empower workforce copilot communications (326 min)

Lab Level Duration
Exercise 1, Task 1: Use Copilot in Word to develop a strategic communication brief 100 48 minutes
Exercise 1, Task 2: Use Researcher agent in Copilot to identify external trends and proof points 200 38 minutes
Exercise 1, Task 3: Use Copilot in Excel to analyze communication metrics 200 48 minutes
Exercise 1, Task 4: Use Copilot in PowerPoint to create an executive presentation 100 20 minutes
Exercise 2, Task 1: Use Viva Engage to create a company-wide announcement 100 44 minutes
Exercise 2, Task 2: Use Copilot Chat to prepare for a town hall meeting 200 48 minutes
Exercise 2, Task 3: Use the Idea Coach agent to generate campaign Idea and a channel map 100 32 minutes
Exercise 2, Task 4: Use Agent Builder to create an FAQ Assistant agent 200 48 minutes

M09: Empower workforce copilot customer service (312 min)

Lab Level Duration
Exercise 1, Task 1: Use Copilot in Whiteboard to map the ideal customer support journey 100 56 minutes
Exercise 1, Task 2: Use Copilot in Teams to prepare for a client support meeting 100 30 minutes
Exercise 1, Task 3: Use Copilot in OneNote to create a call summary template 100 38 minutes
Exercise 1, Task 4: Use the Analyst agent to analyze customer support data 100 20 minutes
Exercise 2, Task 1: Use Copilot in Loop to build a troubleshooting checklist 100 40 minutes
Exercise 2, Task 2: Use Copilot in Word and Writing Coach to create a dealer facing response template 100 46 minutes
Exercise 2, Task 3: Use the Idea Coach agent to create a troubleshooting guide 100 42 minutes
Exercise 2, Task 4: Use Copilot Chat and Copilot in Outlook to create a Support Insights email 100 40 minutes
Lab Level Duration
Exercise 1, Task 1: Use Copilot Chat to create regulatory legal guidance 100 44 minutes
Exercise 1, Task 2: Use Copilot in Word to summarize a vendor contract 100 34 minutes
Exercise 1, Task 3: Use the Researcher agent to prepare a regulator facing issue brief 100 34 minutes
Exercise 1, Task 4: Use Agent Builder to create a Regulatory Inquiry Assistant 200 44 minutes
Exercise 1, Task 5: Ask the Regulatory Inquiry Assistant questions related to an audit 100 20 minutes
Exercise 2, Task 1: Use Copilot in Loop to collaborate on updating a company policy 300 52 minutes
Exercise 2, Task 2: Use Copilot in Excel to visualize cross-department risk areas 200 44 minutes
Exercise 2, Task 3: Use Copilot in PowerPoint to create a legal presentation 100 20 minutes
Exercise 2, Task 4: Use Copilot in OneNote to create a compliance notebook 100 40 minutes