MB-310: Microsoft Dynamics 365 Financial Consultant

Change Record

VersionDateChange
1.125 Sep 2024Corrected title
1.013 Sep 2024Initial release

Objective

You can define and assign risk assessments to customers based on their risk score. A risk score is calculated by comparing customer information to each scoring group. The scores are summed, and the total score is compared to the values in the risk group setup to identify the risk group that the customer belongs to. The risk group score is then used to define credit management blocking and exclusion rules for the customer.

Risk scores can help determine the level of risk associated with a customer, which provides you with the ability to hold orders and generate automatic credit limits based on that risk. Risk scores are based on scoring groups that you create.

Use the USMF company for the exercises in this lab.

Exercise 1 Configure a scoring group

During this lab, you will configure a scoring group, add the new group to a customer, and calculate the risk group classification to determine how risky the customer is.

Scenario

At Contoso, Ltd., the credit management manager wants to configure a new scoring group that must be used to calculate the customer’s risk.

  1. Navigate to Credit and collections > Setup > Credit management setup > Risk > Scoring groups and select New. The Scoring groups page is open. New is selected to create a new scoring group.

  2. In the Scoring group field, enter CM Group.

  3. In the Description field, enter Credit management group.

  4. In the Group type field, select the Credit management group value.

  5. Navigate to Lines > Add. The Scoring groups page is open. Add is selected to add a new line to a scoring group.

  6. In the Value field, select Indie.

  7. In the Risk contribution score field, enter 30.

  8. Select Add to add a new line.

  9. In the Value field, select the Major customer value.

  10. In the Risk contribution score field, enter 10.

  11. Close the form.

Exercise 2 Add the new scoring group to a customer

  1. Navigate to Accounts receivable > Customers > All customers and select customer US-027 Birch Company.

  2. Select Edit in the Action Pane. The Vendor page is open. Customer US-027 is selected for an adjustment.

  3. Navigate to the Credit and collections FastTab. The Vendor page is open. The Credit and collections FastTab is selected.

  4. In the Credit Management group field, select the Independent Customer value. The Vendor page is open to the customer on the Credit and collection FastTab. The value Indie is selected in the Credit management group.

  5. Select Save in the Action Pane. The Vendor page is open. Save is selected in the Action Pane.

  6. Close the form.

Exercise 3 Configure risk classification

  1. Navigate to Credit and collections > Setup > Credit management setup > Risk > Risk classification. The Risk classification page is open.

  2. Select Edit in the Action Pane. The Risk classification page is open and Edit in the Action Pane is selected.

  3. Under Risk group, select Medium. Then in the To field, enter 49.99.

  4. Select New in the Action Pane to add a new line. The Risk classification page is open and New in the Action Pane is selected.

  5. In the Risk group field, enter Med-High.

  6. In the Description field, enter Medium-High.

  7. In the From field, enter 50.

  8. In the To field, enter 59.99.

  9. In the Risk group indicator field, select the Orange value.

  10. Select Save in the Action Pane. The Risk classification page is open and Save in the Action Pane is selected.

  11. Close the form.

Exercise 4 Check the risk group of the customer

  1. Navigate to Accounts receivable > Customers > All customers, and then select customer US-027 Birch Company.

  2. Open the Related information pane by pressing Ctrl+F2. The Vendor page and the Related information pane are open.

  3. Expand Credit statistics and select Refresh. Credit statistics

  4. Note that the risk group is Empty.

In exercise 1, you configured a new scoring group, and then in exercise 2, you added the group to a customer. The new configuration places this customer in a risk group. The new configuration will be apparent after the periodic task Update risk scores is performed.

  1. Close the form.

Exercise 5 Update risk scores

  1. Navigate to module Credit and collections > Periodic tasks > Credit management > Update risk scores, and then select Records to include > Filter. The period task Update risk scores is open and the filter is selected.

  2. In the Criteria field for Customer account, enter the value US-027. In the Criteria field, value US-027 is selected.

  3. Select OK, and OK.

Exercise 6 Check the risk group of the customer

  1. Navigate to Accounts receivable > Customers > All customers, select customer US-027 Birch Company.

  2. Open the Related information Pane by pressing Ctrl+F2.

  3. Expand Credit statistics.

  4. Select Refresh. Note that the risk group is changed to Medium. ![The Customer page is open and in the Related information pane, the Risk group is highlighted.(images/LP215.png)

  5. Select the Credit management tab in the Action Pane.

  6. Select Risk score.

  7. View the details of the risk score calculation. The Vendor page is open and on the Credit management tab, Risk score is selected.

  8. Close the form.