Module 1: Configure Dynamics 365 Customer Insights - Journeys

Practice Lab 1.1 - Validate lab environment

Scenario

In this lab, you will provision Trial licenses for Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Voice and validate that the tenant is working as expected. You will access your individual credentials and open the Dynamics 365 model-driven application that we will be using throughout the course.

Important Note: This lab will provide you with an actual Dynamics 365 tenant and licenses for the Power Platform applications you will be using in this course. Please be aware that the Power Platform is evolving all the time. The instructions in this document may be different from what you experience in your actual tenant. It is also possible to experience a delay of several minutes before the virtual machine has network connectivity to begin the labs.

Exercise 1 - Access the Dynamics 365 application

Task 1 - Provision Dynamics 365 Customer Insights - Journeys Trial

1. In a new browser tab, navigate to https://dynamics.microsoft.com/ai/customer-insights

2. Select Try for free.

3. Enter the email address provided by the Authorized Lab Host and select Start your free trial.

4. Enter your password.

5. Enter a phone number, or 0123456789 if you do not have one. Select Submit.

6. Wait for the Trial to provision and select Launch Trial.

7. Select Start Customer Insights - Journeys.

8. You should be directed to the Dynamics 365 Customer Insights - Journeys model-driven application.

9. Select I agree from the notification bar.