21 - Open a Support Request
In this walkthrough, we will view available support plan options and then practice creating and monitoring a new support request.
Task 1: View available support plan options and a technical support request
Sign in to the Azure portal.
From the All services blade, search for and select Help + support, then select Support plans.
Take a few minutes to review the different support plans. Notice what is included in the Basic plan.
Click + New support request. The ticket is created based on the values you specify.
Setting Value Issue Type Technical Subscription Choose your subscription Service All services, Virtual Machine running Linux Resource General question Summary Disk access is very slow for large files Problem type VM performance Problem subtype Disk throughput is lower than expected
Click Next: Solutions » and read through the recommended solutions.
Click Next: Details ». When submitting an actual support request, you would provide as much information as possible to allow for a speedy resolution of the issue. Your contact choices on this page depend on your support plan.
Note: We will stop at this point. Do you understand how to submit a technical request?
Task 2: Create a billing support request
Return to the New support request section and the Basics tab.
Setting Value Issue Type Billing Subscription Choose your subscription Summary Monthly charge is not correct Problem type Pricing Problem subtype Help me understand when I will be charged
Click Next: Solutions and read through the recommended solutions.
Click Next: Details. When submitting a real support request you would provide as much information as possible to allow for a speedy resolution of the issue.
Note: We will stop at this point. Do you understand how to submit a support request?
Click All support requests. This is where your support requests are shown. An email is also sent to your email address containing details of the support request.
Congratulations! You have viewed the available support plan options and practiced creating and monitoring a new support request.
Note: For more information about creating an Azure support ticket