21 - Open a Support Request

In this walkthrough, we will view available support plan options and then practice creating and monitoring a new support request.

Task 1: View available support plan options and a technical support request

  1. Sign in to the Azure portal.

  2. From the All services blade, search for and select Help + support, then select Support plans.

  3. Take a few minutes to review the different support plans. Notice what is included in the Basic plan.

  4. Click + New support request. The ticket is created based on the values you specify.

    Setting Value
    Issue Type Technical
    Subscription Choose your subscription
    Service All services, Virtual Machine running Linux
    Resource General question
    Summary Disk access is very slow for large files
    Problem type VM performance
    Problem subtype Disk throughput is lower than expected
       
  5. Click Next: Solutions » and read through the recommended solutions.

  6. Click Next: Details ». When submitting an actual support request, you would provide as much information as possible to allow for a speedy resolution of the issue. Your contact choices on this page depend on your support plan.

    Note: We will stop at this point. Do you understand how to submit a technical request?

Task 2: Create a billing support request

  1. Return to the New support request section and the Basics tab.

    Setting Value
    Issue Type Billing
    Subscription Choose your subscription
    Summary Monthly charge is not correct
    Problem type Pricing
    Problem subtype Help me understand when I will be charged
       
  2. Click Next: Solutions and read through the recommended solutions.

  3. Click Next: Details. When submitting a real support request you would provide as much information as possible to allow for a speedy resolution of the issue.

    Note: We will stop at this point. Do you understand how to submit a support request?

  4. Click All support requests. This is where your support requests are shown. An email is also sent to your email address containing details of the support request.

Congratulations! You have viewed the available support plan options and practiced creating and monitoring a new support request.

Note: For more information about creating an Azure support ticket